frequently asked questions
I’ve just placed an order – how do I check the status?
Please be sure to set-up an account with POSH Mommy. This will allow you to check the status of you order as much as you like.
Does POSH use recycled metals?
Absolutely! Luckily much of the jewelry industry is now very “green”, POSH has always used recycled metals and will continue to do so!
How do I take care of my jewelry? What do I do if it tarnishes?
Sterling silver naturally tarnishes when exposed to air and other elements. There are other factors that can cause tarnish as well: some skin types, lotions, exposure to other tarnished jewelry, improper storage, etc. How your jewelry is stored can make a difference in how quickly your jewelry tarnishes. When not being worn, your jewelry should be stored in a closed jewelry box or a plastic bag. It should not be touching other jewelry, especially if the other jewelry is tarnished.
The best solution for tarnish is prevention. To prevent tarnish build-up, you should periodically polish your pendants with a polishing cloth. You can purchase one from our site, under "extras" or purchase from most jewelry supply stores. The blackened letters will not be affected by rubbing with the polishing cloth. Cleaning solutions are not recommended. A small amount of sterling silver polishing cream is okay, if necessary.
Professional cleanings are recommended at least once a year. At POSH Mommy Jewelry we offer a Jewelry Restoration Package, that will do just that – restore your jewelry close to its original beauty.
What does the restoration package include?
For $35* we will polish and buff out an imperfections (due to use of lotions, etc). Re-blacken the lettering if necessary and ship it back to you.
Are POSH Mommy products made in the USA?
Yes they are!
What if I do not like the blackening, can I order a piece without it?
Yes you may, please note NO BLACK in special comments. Gold comes without blackening for a more elegant and polished look.
My stone seems to be loose or missing – what can be done?
Please contact a POSH representative at 877-697-9265.
My chain just broke what can I do?
As a gift to you will replace a chain at no charge within a 6 month period from time of purchase. Please contact us for instructions on returning your broken chain!
I received my necklace and I am not satisfied with the color of the stone I ordered, can I change the stone?
We do offer stone replacements if you are not satisfied with the color of the stone. The cost to change a stone is $25 plus shipping*. If you wish to change your stone please send an email to email@example.com.
Do you offer discounts?
Yes, please send an email to firstname.lastname@example.org to be added to our mailing list. We frequently run specials. You can also fan us on Facebook for promotions. www.facebook.com/poshmommy.
Can I customize the jewelry anyway I want?
We certainly can try. Please contact a POSH Representative at email@example.com or call 877-697-9265 and select the customer service option.
Can I capitalize the first letter of the words I am putting on my jewelry?
We really like to keep our jewelry consistent with its original design, however we can accommodate that we request. It would be considered a special order and would be subject to additional fees.
If I order a 3 name loop, can I put two names and a date?
Yes, we have plenty on POSH mommies that have twins and do just that. Check out our gallery to see a twin loop necklace.
Can I add a backstamp after I have already purchased a piece of jewelry?
Yes, the charge would be approximately $20, $10 for the backstamp plus shipping.
If I buy a due tag can I have it stamped later? How about adding names or dates to any existing POSH product?
Yes!!! There is a $20 fee to add stamping, plus shipping.
What length is the chain for the Daddy Dog Tag?
The chain is a 24 inch sterling silver ball chain. Soon we intend to offer 27” and maybe even 30”
Do you offer Rose Gold as an option?
We do offer Rose Gold, please email firstname.lastname@example.org for pricing. Its close to Yellow and White.
What is the size of the Dude Dog Tag compared to the Daddy Dog Tag?
The Dude Dog Tag was designed for children/teens however it can also be a nice smaller accessory for a woman as well. The approximate dimensions are 1 ½ inch (l) x ¾ inch.
*All fees are subject to change.