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Frequently Asked Questions


I’ve just placed an order – how do I check the status?
Please be sure to set-up an account with POSH Mommy. This will allow you to check the status of you order as much as you like.

 

Does POSH use recycled metals?
Absolutely! Luckily much of the jewelry industry is now very “green”, POSH has always used recycled metals and will continue to do so!

 

How do I take care of my jewelry? What do I do if it tarnishes?
Sterling silver naturally tarnishes when exposed to air and other elements. There are other factors that can cause tarnish as well: some skin types, lotions, exposure to other tarnished jewelry, improper storage, etc. How your jewelry is stored can make a difference in how quickly your jewelry tarnishes. When not being worn, your jewelry should be stored in a closed jewelry box or a plastic bag. It should not be touching other jewelry, especially if the other jewelry is tarnished.

 

The best solution for tarnish is prevention. To prevent tarnish build-up, you should periodically polish your pendants with a polishing cloth. You can purchase one from our site, under "extras" or purchase from most jewelry supply stores. The blackened letters will not be affected by rubbing with the polishing cloth. Cleaning solutions are not recommended. A small amount of sterling silver polishing cream is okay, if necessary.


Professional cleanings are recommended at least once a year. As of April 2016, most* of our sterling silver is plated with rhodium. Rhodium plating limits tarnishing and prolongs the life of your piece. However, rhodium plated silver and our previously unplated silver will appear different in color. If you are adding to an older POSH piece, please contact us if you have concerns regarding color and matching. If you have an older sterling silver piece and would like to match your newer pieces we offer a Refurbishing Kit, that will restore your jewelry close to its original beauty for a small fee. Contact us to find out if your piece can be refurbished. *exclusions may apply such as Tiny POSH and bePOSH Stackable Rings.


I purchased a piece a couple years ago and want to order the same piece, will they look exactly the same? 
POSH pieces purchased at various timeframes may slightly differ in appearance. We try our best to stay true to our beginnings but some changes will happen due to customer feedback, cost, manufacturing process & technology, inventory etc. We are always looking at improving our product to keep costs low and still deliver high quality. If you would like to inquire about matching your older piece please contact us before placing an order (additional costs may incur).

 

Are POSH Mommy products made in the USA?
Yes they are! Designed in San Francisco, California and made in Chicago, Illinois. 

 

What if I do not like the blackening, can I order a piece without it?
Yes you may, please choose NO FILL. 

 

My chain just broke what can I do?
As a gift to you will replace a chain at no charge within a 6 month period from time of purchase. To prolong the life of your piece please do not sleep, swim, or bathe in you jewelry. Please contact us for instructions on returning your broken chain! Also ask about upgrading to a thicker chain, we recommend our adjustable cable chain.

 

My chain measures longer than I ordered?
Please contact our customer service and attach a photo of your chain next to a ruler. Please note that our pendant sizes are not included as part of the chain length calculation. When you select a chain length, it is only the chain that will be measured. On split chain items such as monograms, bars, nameplates the chain is split into two but the total measurement for the chain is only the chain (there will be a 9" chain on each side of the pendant for 18" chains, 8" chain on each side of the pendant for 16" chains, etc). We give measurements for all of our products, if you want the total length of the piece please add your desired chain length (16", 18", 20", etc) and pendant for the total. 


My stone fell out what do I do?  
Our stone settings are warrantied for 12 months from the date of purchase. Please contact us for instructions on returning your piece for repair or replacement.

 

Do you offer discounts?
Yes, please send an email to [email protected] to be added to our mailing list. We occasionally run specials. You can also Like us on Facebook for promotions. www.facebook.com/poshmommy.

 

Can I customize the jewelry anyway I want?
We certainly can try. Please contact a POSH Representative at [email protected] or call 877-697-9265 and select the customer service option.

 

Can I capitalize the first letter of the words I am putting on my jewelry for the posh lowercase font?
We really like to keep our jewelry consistent with its original design for the posh lowercase font.

 

If I order a Wee Loop with three engravings, can I put two names and a date?
Yes, we have plenty on POSH mommies that have twins and do just that. 


I am ordering Three Discs Necklace, will it come with three boxes, pouches and polishing cloths?
No, if you need additional packaging please purchase each disc separately, purchase additional chains or contact us to purchase additional POSH packaging. For multiples pieces in one product, only one box, polishing cloth and pouch come are mailed. 

 

Can I add a back engraving after I have already purchased a piece of jewelry?
No, you cannot. Because we are now Rhodium plating our pieces to prevent tarnishing, engravings cannot be added after a piece is plated.


I want the front and the back to match exactly, can you do that?
Yes and No. Back engraving is a different process and the back may not be aligned or sized exactly like the front but we can certainly engrave your personalization of your choice on the back of pieces that allow for back engraving. If you wish to include hearts on the back you must contact us prior to placing the order as this is custom and additional fees may apply.


Do you accept returns?
Due to the fact that our personalized pendants are custom made and cannot be re-sold, we do not offer refunds on personalized products. If a return is accepted for store credit or exchange, it may still be subject to a handling and recycling fee. Custom design, rush fees and/or shipping fees are non-refundable.


What do I do if I need a repair or refurbishing?
If you need a repair or refurbishing please contact us via email at [email protected] prior to shipping your items to us. Any unauthorized return will incur a charge of $10. You mush ship them in a trackable and insured package and include your order number, authorized return number, updated mailing address and contact information. We are not responsible for lost, stolen or undelivered packages. Shipping failures are unfortunate and are not reflective of the dedication we have to our customers. If you would like for us to create a lable for you, we can for a charge of $9.95.


There was a mistake made on my order, what do I do?
We would like to think we are flawless but we are human and occasionally make mistakes. If you find that we made your piece different than from your original order (i.e. misspelling, wrong metal, etc.) please let us know immediately (within 30 days after it has shipped) and we will make it right. Please contact [email protected] to report an error with your piece and attach a few photos.

 

What length is the chain for the Daddy Dog Tag?
Please see our chain lengths offered on the tag here.

 

Do you offer Rose Gold as an option?
We do offer Rose Gold in 14k. It is the same cost as white and yellow. Some pieces we offer rose gold plating over sterling silver.

 

What is the size of the Dude Dog Tag compared to the Daddy Dog Tag?
The Dude Dog Tag was designed for children/teens however it can also be a nice smaller accessory for a woman as well. The approximate dimensions are 1 ½ inch (l) x ¾ inch.


Help! I purchased a piece from a jeweler and I am unhappy. Can you help?
Please share your concerns with your jeweler and encourage your jeweler to contact us. To maintain the relationship with our jewelers and theirs to you as a customer, it is important to us and your jeweler that you share your concerns with them. We will do our best to help but please reach out to your jeweler with your concerns and tell them they can contact us directly for a possible resolution.

 

Why are the prices on your site different than a jeweler?
We have our MSRPs for our brand posted on the site and jewelers may choose to follow these prices or not. They also may choose to extend offers to their customers. We cannot control the actions of a jeweler especially their prices. We will not offer refunds or credits on price discrepancies between prices posted on our website and what you pay to your jeweler. 

 

*All fees and policies are subject to change.

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