Your satisfaction is very important to us
Because our jewelry is hand-made and the POSH Mommy signature font has its own style, the lettering on the pendants may not be perfectly straight or spaced. We consider this part of the uniqueness of our jewelry. We portray our necklaces as accurately as possible on this website by including photos and descriptions of every item. Please carefully review the descriptions of the pendant before ordering, as we cannot accept returns based on issues with size or thickness. In addition, the products may be depicted larger or smaller than their actual size depending on your monitor and/or computer settings. Colors of stones can also differ depending on your settings. Because these variations are out of our control, we do not accept returns based on size or color issues. Once an order is placed we cannot promise email updates, changes or cancellations will be caught in time. Please be sure you call us with questions prior to placing your order.
If we made a mistake or you wish to change something like a chain, spacer, etc you can call us to obtain a return authorization number to return the product. NO ORDER WILL BE CHANGED OR REFUNDED WITHOUT AN AUTHORIZATION NUMBER, and the item will be returned at your expense if it is sent back without authorization.
We sell high quality .925 sterling silver (white, yellow, rose), 10K (white and yellow) 14K (white, yellow, rose) chains. They withstand most normal wear and tear and are warrantied for 6 months from purchase. We recommend you not sleeping, exercising, or swimming in the product to prolong its life.
Birthstones are warrantied for 12 months from purchase, and will be replaced if lost after that for a small fee. Learn more about our birthstones here.
Our pendants blackening can last forever if cared for correctly. Do not use silver cleaner, polish or lotions on silver pendants. We guarantee the blackening for 1 year, after which time we will refurbish for a small fee.
We would like to think we are flawless but we are human and occassionally make mistakes. If you find that we made your piece different than from your orignial order (i.e. misspelling, wrong metal, etc.) please let us know immediately (within 30 days after it has shipped) and we will make it right. Please contact [email protected] to report an error with your piece and attach a few photos. No return will be accepted without prior authorization from POSH Mommy. Due to the fact that our personalized pendants are custom made and cannot be re-sold, WE DO NOT OFFER REFUNDS ON PERSONALIZED PRODUCTS. If a return is accepted for store credit or exchange, it may still be subject to a handling and recycling fee. Custom design, rush fees and/or shipping fees are non-refundable.
POSH pieces purchased at various timeframes may slightly differ in appearance. We try our best to stay true to our beginnings but some changes will happen due to customer feedback, cost, manufacturing process & technology, inventory etc. We are always looking at improving our product to keep costs low and still deliver high quality. If you would like to inquire about matching your older piece please contact us before placing an order (additional costs may incur).
We collect sales tax for shipments delivered in Illinois. IL purchases are taxed at a rate of 10.25%.
While we make reasonable efforts to provide accurate and timely information about POSH Mommy on this site, you should not assume that the information provided is always up to date or that this site contains all the relevant information available about POSH Mommy.
This site has been created for the purpose of providing information regarding POSH Mommy’s products, and support to customers and the public. If you find any incorrect information, bad links, or other errors on this site please contact us.
Any personal information that you may share with POSH Mommy is kept absolutely private. Neither your name nor anything about you is sold or shared with any other company or agency. Occasionally, we may contact you to make you aware of upcoming products or specials. However, we do respect your right to privacy and will not send notices if you contact us and ask us not to. Please visit our private policy page for more details.
All designs, photos, logos and website text are the sole property of POSH Mommy and may not be reproduced, copied or distributed in any way without consent from POSH Mommy.