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A quick note: pieces are produced faster without the following: chains, stones, back engraving or blackening/black fill. Engrave only discs, tags and loops can be made and shipped quickly without any bells or whistles.
Shipping & Handling
All of our jewelry is made to order. Below are the estimated time frames. Peak seasons will increase production time. Multiple piece orders may increase production time. Please note: Standard, Expedited and Quick Ship Shipping Methods are for the continental United States. For US Territories/Islands, please select International Shipping on your cart as the shipment will go through customs and will need the correct paperwork. Using any other method could cause delays in shipping.
POSH Mommy is not responsible for lost, stolen, or undelivered packages. We do insure our packages up to the value of the piece however if tracking indicates it was delivered it will be harder to win a claim, we will definately file one anyways. If you would like to purchase additional insurance you may do so by contacting us prior to ordering. Shipping failures are unfortunate and not reflective of our level of dedication to our customers. If you would like to add a signature required on your package please contact us we will invoice you for the additional charge and upgrade your package.
Please review your shipping details prior to submitting. Please do not expect us to expedite or replace orders if an error has occured with your entry of an incorrect shipping address. We will file a claim on your behalf with the third party shipper and will replace the piece if the piece is returned to us (we will ship back out to the correct address) or we win the claim we will remake. Please double check your street address, city, state and zip code prior to placing the order and when you recieve your order confirmaiton by email (check junk/spam folders).
Standard Shipping (USA): Since our jewelry is made to order, please expect 2-3 weeks from date of purchase for delivery. Your shipping charges will vary based on shipping address and can be quoted before check out. A tracking number will be sent to the email address provided during checkout. Peak holiday times during the months of November, December, January, April and May may increase these times.
Expedited Shipping (USA): Please expect 7-10 business days. Choose Expedited Shipping at checkout. Not available on all product. Please refer to product descriptions to see if your piece qualifies. Peak holiday times during the months of November, December, January, April and May may increase these times. Expedited Shipping is within the continental United States. We cannot expedite orders to Alaska, Hawaii, PO Boxes, APO/FPO addresses or US Territories/Islands.
Quick Ship (USA): Please expect 3-4 business days. Choose Quick Ship at checkout. This is for engrave only product. Please refer to product descriptions to see if your piece qualifies. These pieces include tags, discs, loops, squares and hearts. Quick ship items DO NOT have birthstones or assembly required like bracelets or loop combos (not quick ship). Peak holiday times during the months of November, December, January, April and May may increase these times. Quick Ship Shipping is within the continental United States. We cannot quick ship orders to Alaska, Hawaii, PO Boxes, APO/FPO addresses or US Territories/Islands.
International Orders: We have partnered with third party Global Shopex to bring you lower shipping costs. If you are in Canada you do not have to go through this portal and we have Canadian shipping in our normal checkout. Once you go through Global Shopex portal you become their customer (they take your money) and will need to contact them for status updates on your order. You are able to prepay your duties and taxes and we recommend prepaying for duties and taxes so your order is not delayed. All International and US Territory/Islands orders will go through customs. We ship standard shipping to Global Shopex. They will receive the order in 2-3 weeks at their hub and then they will ship it to you in the time frame they have posted when you placed the order. We cannot guarantee exact delivery dates once the order is shipped from our facility to their hub. During the Christmas season, International orders have a 12/1 cutoff, Valentine's Day January 12, and for Mother's Day Season an April 15th cutoff. Upgraded International Shipping may be available; please contact us for inquiry.
International Wholesale Orders: Shipping is a discounted flat rate. Please allow 2-3 weeks from date of purchase to receive your POSH Mommy product. Peak holiday times during the months of November, December, January, April and May may increase these times. We do our best to avoid duties to Canada & Mexico and are not responsible for taxes. We are not responsible for taxes/fees applied by other countries. Some orders may be subject to different shipping charges which are out of our control, (usually due to the countries regulations). During the Christmas season, International orders have a 12/1 cutoff, Valentine's Day 1/12, and for Mother's Day Season an 4/15 cutoff. Upgraded International Shipping may be available; please contact us for inquiry.
Holiday Cutoffs for Shipping
Because all of our pieces are made to order, there are some pieces that need more love to create and some that are easy to engrave and ship. We have four cutoff categories, each piece falls into one of them. You can determine what shipping type your piece is under the description tab within the product page. All of our dates are ORDER BY cutoff dates not shipping by dates. If you place your order with standard shipping, it is USPS 2 Day Priority. The closer to the cutoff date you place an order, the closer to holiday it will ship, especially if your piece has back engraving, black fill and/or birthstones (these are 3 additional steps in production your order will stop at). If you place after the cutoff with a different shipping method than the chart, your order is not guaranteed for holiday.
CUSTOM MADE: Custom made to order pieces need extra love in production to make extra special for you. They are available for expedited and standard shipping. Custom made pieces include monograms, nameplates, bars, handwriting, states, tinyPOSH engraveables, roman numerals and diamond collections. Placing an order for these items especially the handwriting pieces may take up the full production time so the earlier you can place it, the better :)These pieces will have an earlier cut off date than others.
BIRTHSTONES: Pieces with birthstones such as discs, tags, loops, squares and hearts are available for standard and expedited shipping. Loop combos, 3 or 4 tags and discs may increase production.
Engrave Only: These items are either stocked or we have blanks on hand to engrave. Quick Ship engraving items pieces are discs, tags, loops, squares and hearts.
READY TO SHIP: These are the items we try and keep in stock all year. You can Order Today and they will Ship Tomorrow (next business day). These items are our inventoried items such as tinyPOSH, Roxy Diamond Initial, chains, and charms.
Repairs or Refurbishing
If you need a repair or refurbishing please contact us via email at customerservice@poshmommyjewelry.com prior to shipping your items to us. Any unauthorized return will incur a charge of $10. You mush ship them in a trackable and insured package and include your order number, authorized return number, updated mailing address and contact information. We are not responsible for lost, stolen or undelivered packages. Shipping failures are unforutunate and are not reflective of the dedication we have to our customers. If you would like for us to create a label for you, we can for a charge of $9.95.
Peak Seasons
We are a very small business, we try our very best to ship your orders right away all year long however increase of orders increases lead time and this mostly occurs during peak holiday seasons. During and after Christmas, Valentine's Day and Mother's Day shipping time frames may be longer. If your order misses the cutoff date for Christmas, we may not work on your order until after the new year as we dedicate our production time to orders placed for Christmas Day. Please note if Christmas Day and New Years Day fall on a weekend these are observed by our staff the next business day and production will resume the following business day AFTER the observed holiday. We thank you in advance for your patience! And please remember if you placed your order after the cutoff and the holiday may be over, our order volume does not decrease and your order may take up to the full 3 weeks to process which begins after the holiday.
Some items may not be available during peak season such as Refubishing.
Cutoffs are posted on our social media, home page, checkout page, cart page and on each product page for domestic shipping. International orders must have caution when placing as it may not ship in time for holiday. We reserve the right to change and update cutoff dates. Our dates may change when a product is out of stock or we reach capacity. We do increase staffing during holiday times however, please understand there is only so many orders we can produce.